Booking.

You can make a booking request through our website, by telephone or e-mail. Upon confirmation of availability in order to confirm your booking within 42 days of the cruise, you will need to make the full payment or deposit 50% of the sum for bookings made more than 42 days before the cruise begin date. All bookings will be reserved for 3 days. The booking will be confirmed upon receipt of full payment or deposit, indicating that you have accepted our terms and conditions. The deposit is non-refundable once the booking is accepted. All bookings will be confirmed in writing and will be classified as confirmed once a booking confirmation email and joining instructions have been issued. You will need to pay the remaining balance in 42 days prior to the course commencement date. If the remaining balance is not received 42 days before the commencement date of the course, cruisingMode reserves the right to cancel the booking and offer it for resale – final reminders will not be sent and the client remains liable for the remaining balance.

Participation Requirement.

Anybody under the age of 18 must be accompanied by a parent or responsible adult.

Equality Policy.

cruisingMode skippers will respect the right, dignity, and worth of every person and treat everyone equally.

Required information to complete a booking.

Contact details. This information will be used to confirm your booking and send out necessary information about your cruise.

Feedback.

We may also send a message to you as to ask for your feedback. If you select to answer – you will help us improve our services. We might pass on your feedback to your skipper and the rest of the team. This is a great way of passing on praise and share your feedback and remarks on the experience.

Special Requirements.

You will have the chance to inform us about any special requirement that we may be able to fulfil. Please inform us at your earliest behest in order to plan your cruise and tailor it around your needs. We cannot guarantee any request will be met and failure to meet any special request will not be a breach of contract on our part but we will do our utmost to assist if advised in writing at the time of booking.

Payment.

Cruise fees can be paid for by bank transfer, credit card, debit card or cash at our base. We do not accept cheques.

Cancellation by you.

A cancellation must be made in writing or email and is deemed to take effect upon receipt. Cancellations received less than 42 days prior to the start date will result in forfeiture of all fees paid or due. Moreover, effort will be made to re-sell the opening/spot/placement and if successful the client will only forfeit the deposited amount. Cancellations received more than 42 days prior to the start date will only forfeit the deposit or 50% of the cruise fee if full payment has been made. Thus, it is heavily recommended that you take out travel insurance so you have coverage, should you need to cancel your booking. Please note, no refunds will be given and additional travel costs or other expenses incurred will not be reimbursed if a client leaves the yacht and/or abandons a cruise before the scheduled termination date and time for whatever reason.

Cancellation by cruisingMode.

If crusingMode has to cancel due to circumstances and/or factors beyond its control including accidents, weather, sickness, travel delays, strikes, war or civil disturbance, then alternative dates will be offered or a full refund of course fees already paid will be made. No liability will be accepted by cruisingMode for incidental expenses incurred – it is strongly recommended that your travel insurance cover holiday cancellation. In case of the yacht being unable to return to port, or any other agreed upon final destination, on time, due to weather conditions, engine malfunction or any other circumstance, clients may choose to stay with the yacht at no extra charge, or make their own arrangements to return at their own expense.

Itinerary.

The right to alter a proposed itinerary based on weather and sea conditions and state of the crew is reserved by cruisingMode. The safety and well being of the guests, yacht and crew is of major importance and is first considered during the planning of passage. No refunds will be given if an itinerary is changed.

Insurance.

The Yachts provided by cruisingMode conform to the Department of Transport’s Code of Practice for Small Commercial Vessels. They are fully insured against accident, third party liability and personal injury arising from negligence . However, cruisingMode accepts no liability for personal accident or loss or damage to the property of the client. Guests are advised to take out the appropriate holiday insurance to cover these eventualities and cancellation charges.

Skipper’s Authority.

Decisions made by the Skipper are final in consideration of the safety of the vessel, wellness of the guests and crew and progress of the cruise, even to the extent of requiring a guest to leave the vessel in exceptional circumstances. In the case of any complaints, things should be brought to the attention of the skipper at the earliest opportunity. If the skipper cannot resolve the issue, the complaint should be passed to the Managing Director of the company.

Cruise fee.

The cruise fee includes the certified skipper, provisions for light lunch and snacks, drinks, bed linen & towels, water, gas, mooring fees, SUP, Sea Scooter, snorkelling equipment, WiFi and end cleaning. Fuel may or may not be included depending on cruise and this information can be found at relevant cruise route webpage.

Breakages, Losses and Damage.

All breakages, losses and damage caused must be immediately noted and the Skipper informed for safety reasons. Where a guest is deemed negligent, liability will be to the full value of the item.

Lost Items.

The safekeeping of lost items will last for 4 weeks only. After the 4 week period, any unclaimed items will be given to charity shops due to the fact that we do not have any storage space for them. Returning any lost items would be helped if your property is named. If you would like your property returned, we request that you send us an appropriately sized postage paid box or envelope. Unfortunately, we can not be held responsible for any potential loss or damage to property left behind on our grounds, nor the loss or damage of items returning back to their owner.

Please check to make sure you have all your belongings before you leave.

Disclaimer .

No liability is accepted for any guests’s vehicles, possessions in the vehicle, on the pontoons or in the company vessels.

No liability is accepted for guests whilst attending an activity or on marina property including pontoons or vessels. Guests participate in any aspect of any cruise at their own risk.

Photographs.

We may use photographs or other images taken during cruises for publicity and/or promotional purposes. If you would prefer not to be photographed or filmed, please inform us by email before the cruise start date and please inform your skipper at the beginning of the cruise.

How may we assist you?

We endeavour to provide high-quality service to all our guests. Should any problems arise, please notify us. This will facilitate us in solving any problems and guaranteeing that the remainder of your cruise is as enjoyable as possible. Please inform your skipper or our office of any problems, at your earliest behest during your cruise. If the problem persists, we ask that you inform our office during your stay with us so that we can address and rectify the situation before you leave the boat. Please email the cruisingMode Managing Director at pappas.nikos@cruisingmode.com, in the event that a satisfactory solution cannot be found.

We can also be reached by telephone, however, a follow-up in writing within 14 days of the end of the cruise is required if you would like us to look further in to the matter. Specifically we need to identify :

– The nature of the problem

– The person contacted whilst you were with us

– Any rectifications

– How we might assist you